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Terms That Govern Your 16 Baje Account

These terms set out the rules for opening and using an account with 16 Baje, including how deposits via bKash, Nagad, and Rocket are handled, what you can access, and what we expect from both sides.

Account eligibilitybKash, Nagad, Rocket payment rulesWithdrawal conditionsAccount suspension policyJurisdiction notice

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TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear, or you need to raise a concern about how a rule has been applied to your account, our support team handles terms-related queries alongside general account help. Responses cover account status, payment disputes, and access questions.

Team online

Live Chat

Use the chat widget on your account page to raise a terms or account query. Our team reviews messages and responds during active support hours.

Email Support

Send detailed terms-related questions or formal complaints to our support address. Attach any relevant account or transaction reference for faster handling.

Account Help Centre

The help section of your account dashboard covers common terms questions — account limits, wallet linking, and withdrawal verification steps are documented there.

What These Terms Actually Cover

16 Baje Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account with 16 Baje, you confirm that you have read these terms and agree to be bound by them. Your account is personal — you may not share it, transfer it, or operate it on behalf of anyone else. We reserve the right

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to suspend or close accounts where we identify a breach of these terms, including attempted abuse of deposit and withdrawal processes. Deposits made via bKash, Nagad, or Rocket are processed to your account wallet once the transfer clears on the respective mobile payment network. Withdrawals are
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verified against the same wallet used to fund the account; requests that do not match will be held for manual review. We may update these terms at any time. When we do, we will post the revised version on this page with a revised date at
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the top. Continued use of your account after an update means you accept the changes. These terms are governed by the laws of the relevant jurisdiction — availability of our services depends on your local law and the regions we currently support. Players in Dhaka and
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other parts of Bangladesh should independently confirm that accessing this platform is permitted under applicable local regulations before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE ACCOUNTS

Account Security and Your Rights

We take your account data and wallet details seriously. Here is how we manage the key areas these terms cover — from how long we keep records to what you can ask us to change.

Data We Hold

We store the information you provided when opening your account — name, contact details, and wallet identifiers for bKash, Nagad, or Rocket — for as long as your account is active and for a period afterwards as required by our records policy.

Account Security

Your account is protected by your login credentials and, where enabled, a one-time PIN sent to your registered mobile number. Do not share your login with anyone — account activity under your credentials is your responsibility under these terms.

Requesting Changes

You can ask us to correct inaccurate account details or update the mobile wallet linked to your account by contacting support. Wallet changes require identity verification before we apply them.

Account Closure

You may request closure of your account at any time through support. We will process any pending withdrawal to your verified bKash, Nagad, or Rocket wallet before closing, subject to our standard verification check.

Common Questions About These Terms

These are the questions account holders raise most often about how our terms apply to deposits, withdrawals, and account access.

Account eligibility depends on your age and local law. You must be of legal age in your jurisdiction and access must be permitted in the region where you are located. We do not accept accounts from regions where our service is not supported.

If a deposit via bKash, Nagad, or Rocket does not reflect in your account wallet after the network confirms the transfer, contact support with your transaction reference number. We will match it against our records and credit it manually if verified.

Withdrawals are verified against the wallet used to fund your account. Sending to a different bKash, Nagad, or Rocket number requires an identity check and may extend processing time while we review the request.

Accounts may be suspended for sharing credentials, attempting to open duplicate accounts, providing false registration details, or misusing the deposit and withdrawal process. We will notify you and explain the reason where we are permitted to do so.

We update the terms page directly when changes are made, and the revised date appears at the top. Continuing to use your account after an update means you accept the new version — check this page if you are unsure of the current rules.

Contact our support team through live chat or email. For data corrections, tell us which detail is wrong and we will update it after verifying your identity. For account closure, any pending balance will be returned to your verified wallet first.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your 16 Baje Account

Reach Us About Your Terms Query

Live Chat

Email Support

Account Help Centre

Account Security and Your Rights

Data We Hold

Account Security

Requesting Changes

Account Closure

Common Questions About These Terms

01 Who can open an account with 16 Baje?

02 What happens if my bKash or Nagad deposit does not reach my account wallet?

03 Can I withdraw to a different wallet than the one I deposited from?

04 What can get my account suspended under these terms?

05 How will I know if these terms change?

06 How do I close my account or request that my data be corrected?

Terms & Conditions

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