Reference

What the Legal Page Covers

Here is where we state plainly how 16 Baje runs terms, account data, and access rules. Availability of the lobby rests on your local law and the regions we serve, so what opens for you can differ from what opens for the player next…

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Explore the Lobby Read FAQ
16 Baje What the Legal Page Covers
DATA AND ACCOUNT

Data Handling and Your Account

We keep the data tied to your account wallet to a minimum: the details you give when you verify with bKash, Nagad, or Rocket, and the account activity that your balance produces. Cookies and device signals help us keep the session secure and load the lobby correctly on mobile. Retention follows the period your local law sets for financial records, and once that window closes we remove what we no longer need. You can ask us what we hold and request change or removal at any time through the support paths above.

What we collect

Wallet-linked identity details, account activity, and device signals that keep the session safe and the lobby loading correctly on mobile.

How it is used

The same data runs verification, balances, and security checks; we do not sell it to third parties.

Retention

Account records are kept for the period your local law sets for financial records, then removed from active systems.

Changing your data

Request a change or removal through email or the account help form; we confirm once the request is actioned.

SUPPORT CHANNELS

How to Reach Us About Legal

If a term, a data matter, or an account question needs an answer, the support desk is the fastest line. Reach us by email or through the account help form, and include your mobile wallet number so we can match the request to the right account.

Email support Send your question to the support address with your wallet-linked account number, and we aim to reply within the next business day.
Account help form Open your account dashboard and submit a request from the help form; we pick it up from the same queue as email for legal and data queries.
Phone line Bangladesh support picks up during day hours; keep your mobile wallet number handy so we verify the account faster.

Legal Questions, Answered

These are the questions we get asked most on the legal and data side. If yours is not here, ask the support desk.

Access follows your local law and the eligible regions we serve. Where local rules do not permit account-based play, the lobby stays closed to you.

Verification ties your account to a real mobile wallet number so balance and withdrawal checks go to the right place. It is a one-time step on the account.

We hold the wallet-linked details you provide, plus account activity and device signals used for security and lobby loading. We explain each use on this page.

Use the email support address or the account help form. Include your wallet number so we can match the request to the right account and confirm once done.

Deposits and transfers run through bKash, Nagad, and Rocket where those rails are available; the chip row on the lobby shows the options for your region.

The terms apply the same whether you use mobile or desktop. Only the lobby layout changes to fit the screen; account and legal rules do not shift.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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